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FAQs

Here you will find answers to Frequently Asked Questions. If your question is not listed below, you can contact us directly through mail

How do I return something to you?

Ikreate Design Studio accepts returns or exchanges for refund within 2 weeks of receipt. All items must be unworn, in like-new condition, and returned to us in original packaging.

Due to the personalized feature of our Services (i.e. personalized gift or design requested by buyer) custom orders cannot be returned or refunded.
Please note that we cannot refund any shipping charges.

How can I find your international delivery information?

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Can I track the delivery of my order?

When your order is dispatched from our Distribution Centre, we’ll send you an email which shows the expected date you will receive your order.

As soon as we post it, we will provide you with a tracking number and link to our courier’s website; this will show you the current status of your delivery and the tracking history.

 

What are the materials technical specifications?

Plated Metals:
Brass is an alloy from copper, zinc and tin, resulting in a hard, corrosion-resistant metal. Polished it emits a gold-colored shine. Our brass consists of 15% zinc, 5% tin and 80% copper.

Our plated metals are durable materials but can still scratch or wear through. We recommend storing the items in soft cloth pouch, avoiding exposure to household chemicals and cleaning products to prevent damage.

Silver 925:
A soft, white, lustrous transition metal, silver exhibits the highest electrical conductivity, thermal conductivity, and reflectivity of any metal. All our silver pieces are made from 925 Sterling Silver.

Steel:
Steel material consists of 60% steel and 40% bronze.

Nylon:
Durable plastic with flexible conditions.

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